8 of the 20 yew hedge plants that I ordered died within the first few months of planting them. I sent multiple emails to them trying to get replacements but it takes weeks for them to reply and sometimes they just don't reply at all!Eventually they agreed to replace the plants however they want the customer to pay the delivery charge! I've never come across a company that do that! They said they are replacing them under their warranty however I contacted trading standards and they informed me that under the Consumer rights act 2015 I actually have the right for them to be replaced without paying the delivery charge!I went back to Sara the manager and she told me that plants are classed as perishable and are not covered under the consumer rights act, which is simply not true!! The consumer rights act 2015 states that even perishables are covered and that the right to reject perishable items are limited to the time that is reasonable to expect the plants to last. So considering I expect yew plants to last many many years and mine lasted less than 6 months then I clearly am covered under the act!The fact that Sara doesn't understand the consumer rights act is shocking to me. As a result I will now start formal proceedings against them as I should not be out of pocket!I would honestly avoid this company and choose one that respects their customers rights!
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