Placed an order for 27 hedging plants. Picked the larger ones which of course you pay more for as these are supposed to be more mature, that’s why you pay extra. Firstly, delivery is supposed to be up to 10 days but usually delivered within 5 days, needless to say neither happened. 12 days after ordering I had to chase as no communication at all, then suddenly things started moving. Received the order now and whilst half are good, the other half are not like the pictures and less adequate. 1 specific hedge is more like a stick, with others a little better but not great. I accept and would like to share that half the order was actually good, the rest and the twig not so much, I wish I read this website first, the reviews say enough! Contacted customer service only to be advised they cant guarantee the look and essentially nothing will be done. So after calling and advising these were being added to existing established hedging, advised they look as they do in the picture and ordering, a twig or alike is acceptable!? The score is based on experience, produc and customer service response. This could have been handled so much better. I only wish I could upload pictures for people to see. I’m so glad I didn’t checkout on the trees in my basket, best part of a grand would have been wasted I feel. Read the reviews here and make your own decision, the overall ratings tell you what you need to know.
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