Avoid dealing with this nursey company at all costs - i orderd 13 photinia red robin bushes which were delivered late , tightly wrapped together in shrink wrap and in a damaged condition, crushed inside a delivery lorry with broken canes and dehydrated plants, with some falling out of their pots on removals from the courier lorryDespite sending photos and attempting to complain i have got nowhere - i was also trapped in communication between the courier they used and the nursery - the former offering to refund me a courier charge and the latter refusing to do so. The office manager for the nursery would not take into account any of the information and photos i had sent as evidence , disregarding the facts, and repeatedly shouting me down on the phone - then finally pushing me to the brink of frustration on the phone with her verbose and arrogant behaviour - repeatedly interupting, dismissing and refusing to acknowledge my concerns that the items delivered were not in a good state as shown on their website and costing me over £500. The office manager also refused to go back to the Courier company who had agreed to refund me directly the money as an apology for being late and damaging the items.Absolutely disgraceful service and very upset at the awful dealing i had to endure with the Nursey office manager and who pushed me over the edge. Having read other reviews on this site it seems that i am not the first to be treated with such contempt, and with 39% of reviews left as one/two star standard which is shocking. I note several of these reviews are from people going to trading standards as a last resort .I am now mindful to do the same.
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