Sadly when my plants,Briza Media, arrived they were totally root bound into solid blocks so it was impossible to even tease out any roots. The block of roots just fell out of the pot with a few taps and was in the exact shape of the pot. I sent photos but was told that they were normal healthy plants and to tease out the roots. As any gardener knows when the roots are a solid block that is impossible. Despite the evidence Hopes continue to deny there is a problem which is like claiming black is white Very sad reflection on the company when an acknowledgement of the facts and an apology would have solved the problem
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