Seek an alternative company unless you want to receive a twig marketed as an “instant hedge”. Mis representation at its best. Trading standards here we come. Received this reply from the owner of the business, Morris: Dear Mrs Bater, My Office Manager has already attempted to speak to you and explain by telephone when you shouted at her and then hung up. I have a zero-tolerance policy regarding customer abuse of my staff and instructed her to send you the email below instead, to clarify the situation. That previous email was written with my guidance. Plants are living products and will vary in appearance depending on the season, particularly so with deciduous species. We have explained this and more already. At the risk of repeating myself, the plants could have been returned when delivered and still on their pallets had we been informed in a timely manner, regardless of the reason, like any good retailer. Now they have been planted we cannot be expected to take them back, yet alone dig them up as well, this is far beyond the range of reasonable responses. From my professional horticultural perspective, the plants are well developed and well branched, they fit their description and are very much suited to their purpose – I stand by them. I make that statement with 32 years’ experience founding and running this business, and some 50 million hedging plants sold in that time, as well as my professional qualification. The fact that the retained brown foliage (that provides the Winter privacy of a Beech Hedge) has mostly fallen off with weather, handling and transport is not lost on me. Neither is the fact that within weeks, if not days – the new foliage will unfurl and provide the coverage you would expect, and this is the nature of a living product. In terms of escalating the matter, I am at the end of the line, and this is my final response. Kind regards Morris Hankinson BSc (Hort)Founder & MDSmallhythe Road, Tenterden, Kent, TN30 7LTT: 01580 765600
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