Hopkins Solicitors' formal complaint regarding the poor service I received from your firm, specifically concerning my urgent request for legal assistance with a high court writ issued by a bailiff. On Thursday, March 20th, I contacted your firm seeking urgent legal advice and representation to prevent bailiff action at my property. I spoke with Lewis Chapman in a previous phone call and provided all the necessary legal documentation explaining the urgency of the matter. I had a deadline to prevent the bailiff from attending to my property. I was initially told that the solicitor would get back to me. However, despite multiple follow-up calls and messages left on March 21st, I did not receive any substantive response until approximately 5:30 PM on March 21st. The message I received at that time merely provided a fee estimate of £500 plus for a case review, without indicating whether the solicitor would take on my case. This lack of timely communication and failure to provide urgent assistance caused me significant distress and anxiety. The delay in response meant that I was unable to take timely action to address the matter, potentially resulting in further complications. I find the service I received to be wholly unacceptable. My situation required urgent attention, and the failure of your firm to provide a prompt response demonstrates a lack of professionalism and a disregard for the urgency of my legal matter. I wasted an entire day waiting for a response that was not forthcoming. I am extremely dissatisfied with the service provided by your firm. I believe this constitutes a serious failure to provide an adequate level of client care.
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At Hopkins Solicitors, we provide practical solutions to legal problems. We help individuals, families and businesses to manage their current legal needs and plan for the future. Our specialist teams focus on making our services as clear, jargon-fre...
