I ordered a treadmill as a birthday gift for my wife from the company's website. After paying for premium delivery and setup, the technician found that two left-handed handles were included, but there was no right-handed handle, making it impossible to adjust the speed. I submitted a ticket to customer service, but after 24 hours, there's still no response. My wife is left waiting for her gift. I hope they reply soon and send the correct handle, as I would prefer not to escalate this issue like many other customers who faced similar problems with their equipment.
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Horizon Fitness home cardio products are built for powerful performance, at prices you can afford. From the easy-to-use GO Series to the made-for-streaming STUDIO line, Horizon offers award-winning treadmills, indoor cycles, and ellipticals that make working out at home more motivating and enjoyable.
