Called Johnson/Horizon fitness about an issue with my treadmill. Was referred to their warranty department. Their technician emailed me after a couple of weeks. This is the only way they evaluate your problem -via email. Couldn't ask a question or clarify. Worst ever. The technician was not clear, couldn't set up a phone time to troubleshoot (they don't do that) and it was utter confusion.
He finally conclued I needed a mother board at $250. The treadmill is working but just stops abruptly occassionally, almost like the red emergency stop is pulled. Terrible. Don't buy this product. No service after the sale and after the conclusion the tech just disappeared. I've owned many tmills over the years and this is the worst customer service I've ever had.
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Horizon Fitness home cardio products are built for powerful performance, at prices you can afford. From the easy-to-use GO Series to the made-for-streaming STUDIO line, Horizon offers award-winning treadmills, indoor cycles, and ellipticals that make working out at home more motivating and enjoyable.
