Horizon has a dedicated customer support team that genuinely shares their customers' goal to achieve the best RC experience possible; to get the richest experience out of this hobby. The company as a whole achieves this by consitently having a wide selection of RC products (of which a near-infinite amount exists) at competitive prices. I suppose any warehouse could achieve this, but what sets Horizon apart is their approach to customer service. I literally received a phone call to personally thank me for a recent purchase and confirm my enrollment in, and understanding of, their rewards program. When requested, the service rep on the phone gave me his personal company email. Being very new to the hobby at the time, our email exchanges quickly evolved to me asking questions about EVERYTHING concerning the hobby, from specific parts availability, to company history, to future product launches, to advice on which upgrades to select. This is genuinely much more than I would ever expect from an RC company. It speaks to the passion their team shares with their customers, a passion which becomes obvious at every interaction. This alone has me shopping directly at Horizon first, before I begin to see if what I need is available elsewhere.
Thank you Horizon team, you have a customer for life.
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