This happened during our recent stay at Dreams La Romana, Bayahibe, Dominican republic.While the resort itself met expectations in terms of facilities and staff, our experience was significantly impacted by a medical referral made by the on-site doctor. When our one-year-old daughter became seriously ill (39°C fever, diarrhea, throat infection), we were directed to the clinic Hospiten Bavaro in Punta Cana.At the clinic, our child was left without medical assessment for over three hours, and we spent approximately five hours total in the facility. Communication was poor, care was delayed, and there appeared to be a disproportionate focus on payment and insurance processing. The total cost exceeded USD 1,200. During our visit, we encountered another family from the same resort whose infant had reportedly been waiting for close to ten hours.As international guests, we relied on the recommendation made by a medical provider operating on hotel premises. Such referrals carry an implicit endorsement, particularly at a family-oriented Hyatt property. Directing guests to a clinic with such standards raises serious concerns regarding guest safety and exposes the brand to reputational risk.Please be careful. Go with travel insurance and most importantly ask locals, but do not go to HOSPITEN, it is a scam preying on vulnerable tourists.
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