The company can improve by being more caring, speaking easily in English, answering their telephone, being more efficient, being more committed to their patients and patient care, by actually behaving as if they were a trusted business and a reputable hospital. I gave it 2 stars for the female lady I finally (after 7 attempts) to speak to someone as she was quite patient. Not very comitted but at least SHE didn't hang up on me (everyone else did even before I spoke). Basically, from my experience, I believe that every negative review on here is true and accurate. I booked an eye appointment and received comfirmation from them via WhatsApp (not professional and not secure) so considering these reviews I thought I would just call before I set off for the 45 minute journey. They couldn't find my booking, name or anything else. They asked for the name of the doctor who was going to treat me and then I was told but he's on holiday! Absolute chaos, mess, don't rely on them or trust them. My experience was with Hospiten Estepona Spain.
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