1 out of 5 stars – Deeply disappointing and distressing experienceMy daughter’s treatment at Hospiten Montego Bay was alarmingly poor. She was admitted with acute symptoms and required intensive monitoring. Despite a diagnosis of colitis and Crohn’s disease, staff care was minimal—with only two nurses displaying basic compassion.The clinical environment felt transactional. Staff repeatedly interrupted her care with card machines. Procedures that were later deemed unnecessary added up to $10,000 USD. Even with insurance settlement, the hospital failed to refund excess charges.Hospiten urgently requires training in person-centred care and empathy. Their approach was not just inadequate—it was dehumanising.
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