Hostek recently bought Pickaweb, since they have taken over the support is absolutely terrible. I submitted an email support and never heard anything, after 12 hrs I still never heard from them so went onto their chat support ( this is also the worst I have ever experienced) their server ip`s are also blacklisted for spam and I am unable to send emails to certain companies as it comes back as my ip address being blacklisted.I was also on their chat support to William, I could see he had seen my message but didn`t bother to answer, even after 5hrs and me asking multiple times he still ignored me. I had to use another browser and then spoke to someone else who still didn`t have a clue but at least he answered me.The bottom line is:1. If you are looking for a host with blacklisted IP addresses2. Worst support in the industry3. More expensive than their competitorsThen this is the company for you lolPlease remember they also own Pickaweb so avoid Pickaweb as well.ThanksUpdate 16.12.21After 7 months hostek have asked Trustpilot to ask me for my contact details, responding to reviews are even slower than their support LOLAs it happens this guy William still works for them and just look at the transcript from a recent support chat I had with him, he did it again by deciding to not bother responding, I even told him I was going to post the chat transcript of Hosteks social and he still didn`t bother to reply, (shows how much he cares about damaging Hosteks reputation)Plus at 12.55 he asked: provide us with the exact steps that you took which resulted in the error12.56 I replied and told him 2 exact steps12.57 obviously can`t read as he asks me this: Does it seem to happen when doing some specific or is it happening at random?The transcript of the chat is below:Conversation with Powered by HostekStarted on December 9, 2021 at 12:43 PM Central Time (US & Canada) time CST (GMT-0600)---12:43 PM | Paul: Hi12:44 PM | Paul: Had issues with websiteX last wk and now having them again, I keep getting connection lost12:44 PM | Operator: You'll be notified here and by email12:44 PM | Paul: Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.12:44 PM | Paul: can you look to see why this keeps happening, please?12:45 PM | Paul: apparently, the site was using physical memory limit but that was supposed to have been fixed, can you double-check, please12:55 PM | William from Powered by Hostek: Hello, thank you for reaching out to us.Could you please provide us with the exact steps that you took which resulted in the error so that we can try to replicate it from our end.12:56 PM | Paul: last week lots of customers couldn't buy tickets12:56 PM | Paul: also when editing pages in the backend I am sometimes seeing the error I told you about12:57 PM | William from Powered by Hostek: Does it seem to happen when doing some specific or is it happening at random?01:00 PM |Paul: I said, it happens for users trying to buy things and when I am editing a page in the backend01:00 PM |Paul: have you looked at memory usage as I mentioned?01:07 PM | William from Powered by Hostek: I am showing that the memory limit is currently set to 512MB which is a good amount higher than the default. I will forward this to our senior technicians for review so that they can check the logs to see what the memory limit should be changed to. They will provide a response in this conversation as soon as they have an update for you.01:07 PM | Paul: are you not support?01:07 PM | Paul: any other support person I have spoken with had the knowledge to check it01:22 PM | Paul: can you pass me to someone who can have a look at this, please01:22 PM | Paul: just got a critical error on the website01:35 PM | Paul: I presume you are not bothered about doing your job and appear to have read the messages I have sent but stopped responding01:47 PM | paul stiil no response01:48 PM | paul: this transcript is getting posted everywhere so people can see you don't bother providing any supportI exported the chat at 02.20 he had seen my messages but after 1h and 13 mins, he still didn't bother to reply.---Exported from Powered by Hostek on December 9, 2021 at 02:20 PM Central Time (US & Canada) time CST (GMT-0600)
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