I am extremely frustrated with Hostkey's service. I have two VPS servers with them. One (IP 43.245.224.74) works perfectly, while the second one (IP 82.38.71.244) became completely inaccessible via SSH (Connection timed out) immediately after a standard OS reinstallation through their panel.
Despite clear evidence that the problem is on their side (since I can access one server but not the other from the same network), support spent over 40 minutes gaslighting me, claiming the issue is with my "regional provider" or "internet routing." This is a blatant lie and a scripted excuse to avoid fixing their own infrastructure or broken OS templates.
This is not the first time I've faced such "glitches" with Hostkey. Every time I buy a new VPS or reinstall an OS, I have to waste hours of my professional time proving basic technical facts to their support team.
My demands were ignored:
They refused to change the "dirty" or misconfigured IP address.
They refused to recreate the instance on a working node.
They refused an immediate refund for a service that is NOT being provided.
If you value your time and need a reliable "out of the box" solution, stay away from Hostkey. Their support is unprofessional and their automated systems are unstable.
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From its foundation in 2006, HOSTKEY has grown into a premium internet service provider (ISP) with facilities in the Netherlands, Germany, Finland, Iceland, the USA and Turkey. Our clientele spans the globe from the EU as a whole to China, Japan, and India in the East. They choose HOSTKEY not only for its obvious benefits, but also based on our reputation as a skilled and dynamic team that gets the job done reliably, and that we can deliver unique and custom products tailored to the client’s mission-critical needs.See more
