I have over a decade of experience in the hosting industry and have worked with some of the largest providers. As the former CEO of NaijaWebHost, I can say—without hesitation—that your level of professionalism in handling customers is lacking, and that is a far more serious issue than any technical problem.
I recently purchased a VPS with the intention of installing cPanel to host a single WHMCS website. However, shortly after setting up cPanel, I discovered the server was unstable—it went offline three times within less than two hours. This is on a system provisioned with 8 CPU cores and 16GB RAM, running only cPanel and CloudLinux. Even the initial setup process had noticeably poor performance.
Each time I reached out to support regarding the outages, instead of properly investigating the issue, the responses felt dismissive and unhelpful, as though the situation was being downplayed rather than resolved.
To make matters worse, I later found that the mail service was not functioning. Upon contacting support again, I was informed that several ports were blocked. While I have no issue with submitting a request to have them opened, the lack of transparency and absence of any apology—combined with the overall attitude of the support team—came across as unprofessional and unnecessarily difficult to deal with.
At this point, the technical issues are concerning, but the bigger problem is the customer experience. This kind of approach is not sustainable for long-term business relationships.
Claim your business profile now and gain access to all features and respond to customer reviews.
From its foundation in 2006, HOSTKEY has grown into a premium internet service provider (ISP) with facilities in the Netherlands, Germany, Finland, Iceland, the USA and Turkey. Our clientele spans the globe from the EU as a whole to China, Japan, and India in the East. They choose HOSTKEY not only for its obvious benefits, but also based on our reputation as a skilled and dynamic team that gets the job done reliably, and that we can deliver unique and custom products tailored to the client’s mission-critical needs.See more
