I’ll start with the good. The bras are truly fantastic, great quality, great fit and gorgeous designs. Unfortunately this company lets itself down with its return process as detailed by other reviews. As others have said you do have to pay for return postage and have to physically print a label which is unusual and a bit of a faff, but given its a relatively small business and I’d got a good deal on the bras I was keeping it didn’t bother me too much. However, I sent the return on 19th January, and could see on the tracking it was delivered on 21st January but all I got from this company was complete radio silence. I waited the requisite 14 working days and still there was no confirmation of receipt or refund processed. I eventually chased it up yesterday evening (11th February!) and actually got a really quick response. But again, mirroring a number of other reviews was told the items had not been returned in an unworn condition and were considered unfit for resale and therefore my refund was on hold whilst they undertook a cleaning process to see if they could make the items fit for resale. The items were unworn. They were tried on briefly and then packaged up for return. Unbelievably the email explained that because returns are handled by a third party warehouse they were unable to provide any evidence or photos of the proposed ‘damage’ and were also unable to return the items to me!! After a strongly worded email threatening an escalation to trading standards and the consumer ombudsman, I have now been told the clean was successful and my refund has been processed. However, as I understand it if the clean was perceived to be unsuccessful they would have kept possession of the goods and my money which feels like theft! I am astonished that throughout all of this there was no proactive contact with me to explain the situation and manage my expectations, and that they have established a process with a third party that doesn’t include evidencing any perceived QC issues to offer traceability of decisions. Despite having worn hot milk bras for 7 years now, I will NEVER order directly from them again and would encourage caution to anyone doing so!
Claim your business profile now and gain access to all features and respond to customer reviews.
At Hotmilk Lingerie, we believe that every woman deserves lingerie that makes her feel confident, comfortable, and unapologetically herself. Founded on the principle that style and support should go hand-in-hand, we design bras, briefs, and loungewear that cater to real women with real curves. Our collections combine fashion-forward designs with practical, innovative support features, ensuring that every piece looks as good as it feels. We are more than just a lingerie brand — we’re a community. Our team listens closely to our customers, taking inspiration from their feedback to craft designs that genuinely meet their needs. From everyday essentials to statement pieces, our lingerie is created to empower women through all stages of life, celebrating the beauty of diversity and individuality. Hotmilk Lingerie is proud to blend quality craftsmanship with inclusive sizing, ensuring that comfort and confidence are accessible to all. Every stitch, fabric, and fit is thoughtfully considered, because we know that the right lingerie can transform not only your outfit but also your day. Whether you’re treating yourself or gifting someone special, Hotmilk delivers lingerie that combines style, function, and a touch of luxury — because feeling great starts from the inside out. Join the Hotmilk family and experience lingerie designed to evolve with you.See more
