Really incompetent customer service team and/or internal policies. Really hard to speak with a live person. Engineer visit booked for the day; everyone was home - the engineer left a missed you note. Cctv footage shows Engineer not making any attempts to knock the door !! Customer service called the engineer to get his view but inconsistency in what CCTV shows. Their internal planning wont allow revisit on the same day. Rebooked a week after and no expedite booking available.Asked to raise a complaint, answer is yes you can raise it but you wont hear a response back as its internal review ! Whats the point of raising a complaint from a customer then !!Really poor experience !!
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