I am extremely disappointed with the service and the product. Having used automatic washing machines for 40 years, the latest model is completely inadequate and not suitable for its intended use. I had to call an engineer, supposedly under warranty, after just two weeks because it won’t spin or drain unless the load is perfectly balanced! The engineer claimed it was a design flaw and suggested I only use the wool cycle, which limits my ability to adjust the temperature and other settings. There are multiple energy-saving cycles available, but I can’t utilize them without meticulously sorting the load, and even then it’s hit or miss whether it will spin properly. The laundry comes out drenched! To make matters worse, I received a bill for a £75 call-out fee since the engineer found nothing wrong, despite it being a design issue. When I contacted customer service, I was given an absurd explanation about government policies for energy saving. What does that have to do with spinning and draining? A machine that struggles to spin for 20 minutes is far less economical than one that just performs the task efficiently!
Claim your business profile now and gain access to all features and respond to customer reviews.
We are on call for you!
Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new