After spending two and a half hours on the phone and an additional hour online, I might as well have stayed in bed. One representative openly admitted they had no technical guidance to offer, as they weren't equipped with any. I was transferred five times, with each person unable to assist. One mentioned their role was merely to redirect calls. If I didn't have a real issue, it would be laughable. The only advice I received was that if it wasn't in the user manual, I would need an engineer. Some of the so-called helpful hints included checking if the vent hose is blocked in a washer/dryer and ensuring the appliance is plugged in if it doesn’t start. It's disappointing to see a company not adequately supporting the customers who fund their business.
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