Extremely difficult to reach. Frustrating experience They don't respond to calls. Their automated system disconnected me three times after waiting two hours. They suggest using their chat option, which just leads back to the phone system, leaving frustrated customers going in circles. I submitted a formal complaint to cancel my contract. I received a generic response that failed to address my complaint and didn't explain any actions being taken, yet they had the audacity to ask me to call to terminate the service. Additionally, the reason I signed up for the contract was due to pressure from the representative, who warned I might incur call-out charges for a brand new machine that was defective. The engineer's diagnosis pointed to poor quality control at the factory for the specific model. The control panel was not assembled correctly by the manufacturer.
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