New tumble dryer, 3 months old, stops heating. ahd to wait 2 weeks for engineer who replaced heater element. machine worked for a week and stopped again, had to go through the torturous sytem to get to speak to someone, eventually after 45 mins got another engineer booked. he arrived and first thing he did was ring the engineers fault line for advice - hadnt even unplugged it yet. i could hear the conversation and noted the discussion was around what the customer might be doing wrong. he eventually checked it and said previous engineer had fitted wrong part and it need a condensor - which he didnt have and would take 11 days to get ---- condensors ar a bog standard part --- 11 days WTF !!! now back onto Hotpoint holding/avoidance system to get it speeded up. if they dont get it fixed i am refusing to accept it as a usuable item - you have 6 months to send it back under consumer law
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