1 out of 5 stars – Absolute nightmare with Hotpoint – Avoid at all costs!
Bought a Hotpoint washing machine (can’t even remember the exact model now, that’s how fed up I am), and after not too long the door seal broke completely. Water leaking everywhere, machine unusable. No big deal, I thought – these things happen, and it’s under warranty/service cover, right? Wrong.
Called customer service, they said they’d order the part. Fine. A week later, the engineer turns up… without the part. Claims he was told he had it, but nope. Customer service then books him in again for the following week. Great, another week of no washing machine in a house with 6 people (kids, laundry mountain growing by the day). Then that appointment gets cancelled out of the blue. No explanation, no apology, just gone.
That’s now three full weeks without a working washing machine. I’ve had to take two days off work already to wait in for the engineer, and now I’ll need a third because who knows if/when they’ll reschedule. I’ve tried calling multiple times – impossible to get through, endless holds, or when you do speak to someone, they’re rude and dismissive. This morning I finally got someone, and all they could say was “it’s not my job” – not their job to what? Help? Be polite? Do their actual job of sorting out a simple repair? Absolutely shocking attitude.
This has been a complete disaster from start to finish: unreliable product, incompetent parts ordering, unreliable engineers, impossible phone support, and zero accountability. In a family of 6, you can’t afford to be without a washing machine for weeks on end because of this level of incompetence.
I will never buy Hotpoint again, and I strongly advise anyone reading this to steer clear. There are plenty of other brands that actually stand behind their products and provide decent after-sales service. Save yourself the headache – go elsewhere.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are on call for you!
Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new