Such a bad experience. I ordered a Gucci lipstick from them. The package came completely empty with one tiny black burlap bag. Reached out to them immediately with pictures but received no help (The parcel was dropped to my mailbox when I was not home hence I couldn't return it to driver then and there) . The team said their cameras show the product was packaged but can't share it with me. My package looks all fine and not torn which proves the product was in it???! They are not telling me to reach out to a third party. Probably one of the worst customer service I have seen. Read online, and this seems a common occurrence.
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