I expect agencies to be fair to the customer in letting them know if the application / biometric dates are in range so the visa can be recived on time. This agency doesn't. The whole idea is to get business out of customers. A couple of colleagues and myself applied for the visa for Romania. Please note this is 3 months before the travel dates. This guy Mr. Jinto kept on confirming that the application dates will be in time and the exact dates can be know once the application is filed. Now technically he may be true but keep reading that this statement is incorrect. We paid the agency fee a total of Aed 515 (350 their service fee to process 90 day visa + 150 Silver insurance plan)The whole process started in May somwhere like 2024, May 18th (our travel dates are in Aug 26) and the application was posted on 2nd June. Now I've no issues because it can be late due to documents sharing etc.Money paid, application submitted. Now we are at the mercy of the embassy. After a few days we just tested our case by connecting with other travel agencies. They simply refused to take up our case. Somehow they knew that there is no vacancy on the biometric dates. My question how come House Of Tours didn't know. It seems to be they were just greedy of getting business from us.We then went to the Consultate in Al Safa, where we heard from the horses mouth that there is no vacancy till end of Sep 2024. Wow!!So summary: Every agency can process visas which are easy to get and collect good reviews. But true aganecies are fair and give the right advise. House of Tours has been blacklisted in my company. As many of us were planning to attend an event. One person can be wrong, not the whole bunch!Thank youdea on the application waiting time
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