A very bad experience!!!I contacted them to get a Schengen visa last September. Initially, when they were explaining things to me about the visa proceedings, everything was very good. One guy named Irfan (not sure whether its his real name or not) was handling my case and was following up really well until I made the initial payment (their charges). Then, after the payment, suddenly, my case was transferred to a person called Emy. She was very non responsive from the start. Whenever I messaged her with any concern or a query, reply used to come after a couple of days or more, and sometimes no reply at all. When the appointment date was nearing, there was absolutely no clarity to me about anything, as I wasn't told/instructed anything by HoT. Luckily, I had a friend, who's in Europe, who instructed me to do what all needs to be done and so, everything went well for me. Only good thing that came out of HoT's 'responsible' case handling is that now I know exactly what to do to apply for Schengen visa because except for the appointment and insurance, everything else was done by me (there are actually many other things to do). So, I, personally, will not recommend any friends of mine to contact them for visa purposes. (I give 2 stars for making me well versed in Schengen visa proceedings)
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