I was charged $49 per month for several months (from August onward) for a subscription that I did not use. At no point did I access courses, complete lessons, or benefit from the service. As soon as I noticed the charges, I contacted Coursera support to request a refund for the unused months (September through December 2025). Despite clearly explaining that the service was not used and providing my request in good faith, my refund was denied solely based on internal policy, without consideration of the actual lack of service consumption. I find this approach rigid and unfair, especially for a digital service where usage can be easily verified. While I understand that companies have policies, customer service should also consider reasonable exceptions, particularly when there is no evidence of service usage. Automatically denying refunds in such cases reflects poorly on Coursera’s commitment to customer fairness and transparency. I am sharing this experience to inform other users and to encourage Coursera to review how it handles similar situations in the future. I hope Coursera will reconsider its stance and adopt a more customer-centered approach. Sincerely, Valeria
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