Overall my experience with Housfy was good and Oliver really helped me through the process, he did a great job to help me become a home owner.First Oliver worked hard to find me a mortgage, even when other mortgage advisors had said it was not possible he didn't give up and got me a great deal. Next he talked me through each step, the reasons behind everything and translated documents (verbally) into English to make things clearer to me.My only problems came at the time I was due to complete the purchase. I had specifically said I wished to buy on a certain date to allow us two weeks in our current apartment just in case the vendor left things in a mess and so that we could clean and paint before moving in, this was arranged and so I set up movers and decorators and cancelled my current contract. The day before we were due to sign Oliver told me the vendor had decided he was not going to sign for another two weeks and contractually there was nothing we could do about that. This threw our plans into disarray (and caused two contractors to lose work) and left us just a couple of days to clear the mountain of furniture the vendor had left and prep for a decorator. The vendor was at fault morally, he'd agreed the date but Housfy had assured me that the agreed date was rock solid and it wasn't, it was just done on 'good faith' and I was not made aware of this. I'd been super clear in what I wanted to happen with regards to the date to sign and even offered to delay a month if it was a problem, Housfy told me it wasn't and so we moved on, I therefore blame Housfy for this (yes, and myself a little for not double checking).There are some other things I think that Housfy could improve on. First, have all of the contracts translated into English. I work for a multinational in Barcelona and we always have documents in Spanish and English, the text side-by-side. Barcelona is a multicultural city and has a huge amount of people who feel more comfortable reading in English so give the customers this option (even those of us who can read Spanish might still feel more assured by reading it in English).Second, again to do with language. Set up agreements with solicitors that genuinely speak English. We met three different solicitors, each of which were supposed to speak English but only one 'half' did. Not a massive problem for us but it would have still made the process more comfortable if they had, and again in Barcelona is that really something that's so hard to arrange?Overall it was a good service that can be improved and as I said at the beginning Oliver worked pretty diligently throughout the process, he got us to be home owners in this great city and I really thank him for that.
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Housfy inmobiliaria nº 1 en España. Su tecnología y sus expertos han ayudado a más de 5.000 personas a vender, alquilar sus viviendas o a conseguir hipoteca sin comisiones ni intermediarios, garantizando la máxima transparencia y seguridad. El 90% de sus clientes valoran el servicio con un 10.
