This agency was very quick and efficient in the initial stages of taking deposit payments, first month's rent, having contracts signed etc, but since moving to my apartment in Barcelona, after a few weeks, we discovered a significant issue with mould in one of the rooms, which had been previously hidden by a blind. The mould was clearly an 'old' issue, as the outer/exterior wall had holes in it where rain water had been infiltrating for some time. After reporting this issue 6 weeks ago now, we are no closer to getting any work done in the foreseeable future. I've had a couple of technicians come and evaluate the damage, but now we're waiting for yet another technician to further evaluate and for a professional to become available to actually do the work, which as you may imagine during the summer here is probably going to take FOREVER. I feel that 1. this apartment SHOULD NOT have been rented with this issue present, it is a significant health hazard, and what makes it worse is that I am 8 months pregnant and it doesn't look like this issue will be fixed before I give birth. 2. The agency needs to seriously evaluate what the habitability of a living space should imply. I spoke to one of their agents in one of the many frustrating calls I have made with them, where she told me that having mould does not affect the habitability of a living place... how insane is that?! Not to mention her rude tone, speaking over me, not letting me get my words out and in general not doing or saying anything to ameliorate the situation or comfort me. 3. At the very least, the owner should be discounting rent until the issue is fixed, since I am unable to use a whole room in the apartment and am paying for square footage that I cannot use. 4. Whilst Housfy isn't not doing anything, they are dragging their feet massively, and we are now 6 weeks into this issue without having a proper solution to this problem. 5. An agency should be protecting the rights of tenants and should be advocating for their comfort to property owners. I feel that I am not being 'protected', and that they are serving the landlady rather than myself as the tenant who is now stuck in a contract with nowhere to go. I am at a loss of what to do and cannot explain how frustrating it is to be in this situation.
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Housfy inmobiliaria nº 1 en España. Su tecnología y sus expertos han ayudado a más de 5.000 personas a vender, alquilar sus viviendas o a conseguir hipoteca sin comisiones ni intermediarios, garantizando la máxima transparencia y seguridad. El 90% de sus clientes valoran el servicio con un 10.
