This is my third complaint to the organization since 2021 regarding the staff of my landlord's housing association. Following an initial complaint against newly appointed senior management, I have faced a barrage of false allegations and baseless eviction threats from the same staff making these claims. Complaints directed at them are ignored, and despite providing video evidence and independent witness statements, these are overlooked because the same individuals are involved in both the allegations and the complaints. I would welcome any legal action initiated by the landlord, as it would allow me to obtain legal aid, provided I can find a solicitor available to assist. However, the landlord has declined to take any legal action, likely due to the evidence I possess. I have sought help from my local council, which stated they lack the authority to intervene, and my local MP, who was misled by the landlord. Despite supplying further evidence to the MP's team, they informed me they could no longer assist. Attempts to gain help through the government’s legal advice line have been fruitless, as they claim it falls outside their remit or that I've already discussed this. Their assistance is minimal, typically providing solicitor contacts that either do not return calls or cannot accommodate my case. I initially approached the housing ombudsman with hopes for resolution, but after three complaints and substantial evidence showing the allegations and eviction threats are unfounded, the ombudsman has repeatedly failed to acknowledge this evidence in their reports. Complaints to the ombudsman’s complaints team about their non-compliance with investigation guidelines have been met with the assertion that they are following protocol, despite clear evidence being omitted from their reports. The ombudsman’s failure to address these issues has likely emboldened the landlord's staff to continue their harassment. My experience illustrates a significant disregard for evidence and a lack of competent complaint resolution, and while no organization is perfect, it is evident from various tenant accounts that the ombudsman is consistently failing those they are meant to assist. Many may feel defeated after being let down by the process, but I plan to approach my local MP again, armed with the evidence of the ombudsman’s continued failures.
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