I strongly advise against using this service. They lack understanding of their responsibilities. It's more effective to consult a solicitor. Rogue landlords thrive because of the ombudsman’s protection, allowing them to act without accountability. Evidence may be abundant, but you cannot submit it, while the landlords have a platform to share as much as they want. This organization seems more concerned with their own procedures than with justice.
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We resolve disputes and support effective landlord-tenant dispute resolution by others. Our service is free to tenants, independent and impartial.