Housing Ombudsman“A dismal service; slow (over 2.5yrs) inaccurate, and in my honoured opinion, detached from the reality of my case. Personal loss was reduced to paperwork, facts were misrepresented, and the final report read more like a defence of the landlord than an independent investigation. I went through a exhausting, fruitless process that left me feeling profoundly let down. I consider myself a forensic honest individual, who would not gain anything through fabrication, but was our plight really understood, even inclusive of their investigative parameters? For me, its a lingering sceptisism that will never be abated.Phone the refuse dept to help you — at least they have an excuse for their rubbish service.”
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