Awful. I have been trying to raise a complaint with them since earlier in the year about an ongoing damp and mould issue that has been going on for 18 years. They asked for a complaint number, I gave them this, then heard nothing. I have repeatedly sent further evidence to them as I have received it and I just get automatic acknowledgements back. They are not fit for purpose. My housing association says they will deal with damp and mould matters urgently, they simply don't and when the only option then is to seek support from the ombudsman, what's the point? They are useless and not fit for purpose.
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