Totally clueless and incompetent. They banned me from contacting them because they said I had made too many complaints about the council and incompetent Housing Ombudsman staff (including senior managers). They said I was only allowed to submit council complaints to them through a representative - which I could not find, so they have prevented me from sending them council complaints for years. They said I was not allowed to make any complaints about Housing Ombudsman staff either - even though most of my complaints against the council and Housing Ombudsman staff were upheld. I sent them an appeal against their contact ban years ago which they never replied to and whenever I tell them they haven't replied to it they refuse to speak to me because of their contact ban.All ombudsman are just Govt quangos designed to fob people off, with no real powers or objectivity. And there is no-one you can complain to about incompetent Ombudsman either, so they can be a law unto themselves..
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