Summing up -Following issues with my landlord that includes staff making false allegations against me that are purportedly grounds for eviction a complaint was made to the HO- having read a number of reviews prior to makin a complaint I was not sure if it was worth the effort and hassle , after waiting Approx 18 months for an investigation report and determination I can honestly say with all sincerity , if you have another viable option for recourse then take it , in my own experience most of the bad reviews are true, despite a significant amount of evidence that includes my landlords own records and correspondence that substantiates the allegations made by the staff of my landlord to be untrue , the HO will not detail this fact within the report , this is purportedly a legal determination which by all accounts they do not make despite evidence , they only deal with service failures but when a number of my landlords statements are proven to be false will quiet happily state your landlords statement is reflective , An odd sentiment as purportedly the HO only deals with facts , included in the investigation report was inconsistencies within paragraphs relating to 3rd party organisation statements , however despite taking this up with the HO DPO officer due to the HO complaints team not dealing with any complaints that relate to investigation outcomes or reports , The HO DPO officer has refused to address the inconsistencies and implies the inconsistencies are opinions and that is acceptable , even though the opinions are inconsistent with facts , not forgetting the HO likes to remind the tenant repeatedly they only deal with facts , ( the mind boggles ) evidence I sent in also purportedly didint arrive despite Gmail confirming it was sent on a specific day and time , the evidence from a 3rd party organisation demonstrated clearly my landlord was making false allegations against me ,unsurprisingly the HO claimed they did not have it at the time the report was issued , I appealed and still had to battle for the inclusion of a statement from a 3rd party organisation, and still the HO under the assessment and findings heading despite statement from 3rd party detail my landlords statement as fact ( twilight zone ) strange as my landlords statements claims I was aggressive, threatening and abusive including made threats to a 3rd party substantiated to be false by 3rd party , decide for your self all that was stated was when referring to one of my landlords statements to said 3rd party " thats a load of old ( sounds like Bullocks ) I was threatened with eviction and subsequently have been repeatedly on the basis of provable false allegations , legally unfounded threats of eviction constitute harassment ref Worthington vs Metropolitan housing 2018 , despite referencing this legal precedent the HO will not go any where near it . I could go on, however if your happy to wait up to two years, sending in emails chasing their mistakes battling to get mistakes corrected ( they dont like admitting to fault and mistakes made by their staff ) and ultimately being disappointed due to the HO believing if your landlord has made an insincere apology and said they would do better is acceptable recourse despite the LL continuing with exactly the same conduct then carry on , however as stated if you have the option of other recourse then take it , do not waste your time , do not forget the HO only deals with service failures and they will not make a legal determination and in my experience and I hate to say it they clearly are bias in favour of the landlord despite the HO statement that they are impartial . ( I had really hoped i would not have to say that )
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