With Sanctuary Housing 22 years, absolutely rubbish and have had to go through H. Omb due to lack or no repairs. One sent August 2022 for rotting windows, doors, leaking guttering, excess pigeon problems on roof due to neighbours - finally found in Maladministration 30/11/23 (15 months later) - Sanctuary paid compensation, leaking guttering and bird issues not resolved to date - now October 2024. Constantly telephoned HO and emailed told call back in 5 days, no call backs - sent official HO complaint, told someone would call me - NO REPLIES. Sent further HO complaint, don't expect any answer soon. They have left us with constant leaking guttering and excess pigeon and seagull excrement in back garden, roof and blocked gutters. Sent 2nd complaint Anti-social behaviour by neighbours, took over 15 months, advised Sanctuary acted properly. Sent in appeal and accepted, but waiting 3 months for their answer. Neighbours have basically got away with this and no above works done properly.No heating every year as the system fails - further complaint with HO - Mother is aged 90 and vulnerable - HO and Sanctuary housing DO NOT CARE and get away with this.Will eventually wait one more month if any replies or works, then as suggested go through no win, no fee solicitor for 'House in Disrepair'.
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