Housing ombudsman service should be shut down they do more damage than good. They are not impartial as stated always side against you with council. How can a big organisation lie so must be tenant lying. If was not desperate. Why do we come to this service to wait over year to be treated like a fool and ignored. As we have to believe someone will listen to us. It’s absolutely shocking. They never contact you . When you call they as always say ad one one will get back to you within 5 working days this is a lie I kept having to chase them. Sent them pictures of damp mould on my furniture ended up in hospital 3 times but still found in favour of council. My cases been ongoing since Jan 2023 up till now. Support letters sent to council and ombudsman service to be ignored.
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