Without the Housing Ombudsman's involvement I would not of been able to resolve my issue with my housing association, after 9 months of not getting anywhere with my housing association once the housing ombudsman contacted them they sprung into action with the repair and actually communicated with me, after a slight delay everything was resolved and I received financial compensation from them as recommended by the Ombudsman. I am very relived this has been resolved as the situation was becoming very stressful.
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