My adjudicator was very helpful in analysing and pinpointing this South London local authority's failings and following his report, the repairs were made. The outcome took time, but I guess that is because more people are putting in complaints about boroughs that are not looking after their residents and the investigations will take time. I am very pleased with the service I received from the Housing Ombudsman as if not for them, the local authority would never have undertaken the repairs. Thank you! : )
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