Initially the housing ombudsman were superb in dealing with my complaint although I waited well over a year for them to make a start!However when I contacted my case worker back to ask some very important questions he never replied! I was told of I still continue to get problems with my hoysi g association to contact housing omb again however I did and was met with a rude unhelpful lady on the phone who saud she would get them to call me and no one did. I then asked to make a formal complaint abd was refused the right to make this complaint!Incidentally I had made a second complaint to my housing association on the grounds if discrimination which was ignored so on the time frame provided I sent it onto the ombudsman and had an initial email with someone introducing themselves as my case worker only I never heard from them ever again!I have today made another complaint to my housing association about discrimination and don't expect I will hear back. We are supposed to rely on the housing ombudsman for impartial and fairness but yet can't even rely on them to help at all anymore!? So where on earth am I supposed to go now?I am literally being messed about still by my housing assoc, repair works are still not done and they are still lying and the housing ombudsman won't even follow it up. I am disabled with severe mental illness and this is making me more ill.
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