I really don't know why the ombudsman exists. I have been waiting 3 years for them to "allocate a caseworker to investigate" my complaint.There is no sense of urgency in anything they do. No understanding of how poor housing affects people. WHAT ARE THEY BEING PAID TO DO? It seems that they are working with social landlords to obfuscate and undermine tenants rights. They know that most people can't afford to take our landlords to sort so we are left to suffer in sub-standard housing.
Claim your business profile now and gain access to all features and respond to customer reviews.
We resolve disputes and support effective landlord-tenant dispute resolution by others. Our service is free to tenants, independent and impartial.