It took the HO two years to give a response to my complaint against my landlord. Even then the Adjudicator's report was full of errors, yet they've refused a right to review, even though they admit they're errors - which they've passed off as 'simple typos' (which they're not) and despite the fact that there are multiple issues. They've not even followed their own procedures. Beginning to think someone in the HO is protecting my landlord, not least as this is the second time they've mishandled a complaint I've taken to them (they 'lost' my previous case files when they moved offices). It has had real consequences for me as it's prevented me from getting a no win, no fee lawyer to take my case despite ten years of lies and failure to deal with repeated mould issues on the part of my landlord. I think the only way the HO will improve is if people go to the press about them. I can't think of any other organisation on this site that has 94% of reviews that are negative.
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