What a pointless organisation, decisions are not based on law, and they are unwilling to use words that could be taken as being based on law.This organisation should not be called an Ombudsman as it doesnt do the job as an Ombudsman.Not willing to take complaints about it's own standards, or lack off..
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We resolve disputes and support effective landlord-tenant dispute resolution by others. Our service is free to tenants, independent and impartial.