Don't waste your time with this outfit. Along with my landlord they have caused me nothing but stress and tine wasting. No matter I have a complaint upheld and an amount awarded to me. The letter goes missing I receive it after the 20 days timescale to reply and this matter has taken 18 months amd is still ongoing.The housing ombudsman does not help but hinders. Just another process to delay resolution. It'll very shady and not fit for purpose. Needs abolishing.
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