Such a time wasting and vile company. Why do they exist? Every other ombudsman gives a certain amount of days for a response then action is taken. Not these guys, oh no. You'll barely get a reply, on the phone they will sound like they're still actually in bed and do not care. They kept giving 10 days, then another, and another, and another...this went on for 3 months before I just gave up. They were my last hope. My mother passed away abruptly from sepsis November 20th 2020. I sent in the death certificate, etc, required for succession of tenancy and everything else. The council did not contact me for 5+ months (during my grief and lack of housing knowledge I had assumed they were moving housing benefit, etc, over to my name). After those 5+months had passed, with no contact, they then informed i owed them 5k worth of arrears (bearing in mind I am also a vulnerable person) Ombudsman did NOTHING. The council did not care, happy for me to take 20 years to pay that off. Thankfully my renting officer somewhat did resolve the issue and reduced them down to, just under, £300 because of a grant she just so happened to find. You are an absolutely seriously vile service. You made my mental health situation worse by full out lying. Whoever funds this needs to stop. Whoever works at this place is either ridiculous or just desperate. Genuine shame on this company.
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