To say this whole time dealing with this organisation is a farce is an understatment!I made a complaint to them about my landlord not allowing me to have solar panels installed, and I was told I would get a callback in 2 weeks. I made allowances for the fact that there was an extended weekend due to the Queens funeral service on Monday, but that is as far as I went.On day 17 (with allowances made) still no call...I called in yesterday to see what was going on, and to say that these fruit cakes call people liars is also an understatement.I sent in an email attaching a copy of my landlords decision and saying I had the right to involve the Housing Ombudsman was described as not enough, despite it in my view clearly stating I had that right.With energy prices increasing to the point that energy becomes prohibitively expensive. I am asking for permission for solar panels so I can attempt to reduce my energy costs by generating my own power. I also mentioned that if my landlord were that whingy about attaching solar to my electrics, I would go battery storage instead, as in off grid. It is, in my view, the only way to cut my power bills to a point where they are either more affordable, or zero.When you call the Housing Ombudsman, it says clearly on the recording that they were "...set up by law as a free impartial service..." This is laughable!I agree with many other posters here, and now, they ARE deliberately delaying call backs as long as possible!I am thinking I may have to take them to court, not just for me but for anyone else who has posted here in a similar situation.**UPDATE**It gets better...After accusing them of deliberate delays and getting increasingly frustrated with them and deliberate delays, now they are refusing to take calls from me.This so called "independant organisation" ARE corrupt, and discriminate against tenants, ALL THE TIME. It is also possible they are also taking bribes from landlords to always rule in favor of the landlord every time someone complains.I intend on taking them to court now.I am also going to seek legal advice on what I can do with them and the way they are treating me.
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