Unbelievably ineffective and useless service which allows and perpetuates terrible standards in social housing. I contacted the Housing Ombudsman because my housing association (Places for People) was refusing to deal with or investigate a complaint.Basically, raw sewerage backed up into residents domestic/drinking water supplies after my housing association carried out work on the mains supply.Instead of forcing my landlord to deal with the complaint and compensate their tenants, I got a voicemail from the Housing Ombudsman claiming that there was no merit in progressing this complaint and they were closing my case - without even talking to me!Essentially, they just allow landlords to completely ignore complaints and provide tenants with no assistance or redress, which is supposed to be their function in the first instance. Why do they even exist as an Ombudsman?I'm going to approach a solicitor, local press and a renter's union instead.
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