Terrible service, take advantage of you medical illness, lie about time frames as my case is classed as a high risk and I am meant to get a response within 6months however I made my complaint to them on 17th October 2024 and on the 12th march 2025 I get told this is when the 6months begins so all in all it’s 12 months, you ring up and try speak to a caseworker and the customer advisors lie and say they can’t transfer your to them, when you request calls back they don’t call you back and you are never able to get to speak to your caseworker this service is a drain on government funding and is 100% not free and definitely not impartial they are more problems than they are help they’ve made my mental health spiral out of control and caused my self harming tendencies to flare up
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