A very disappointing service. The ombudsman are supposed to be an impartial service when handling cases, this has been far it!! Instead, they work against you and liaise well with the landlord and disclose information that they should not shared! My personal address details was disclosed to a third party without my knowledge, I am the representative not the complainant! In this case, I became the complainant due to breach of confidentiality. Message to Mr Richard Blakeway, it’s imperative that you intervene in this matter, as it is clear there has been breached of confidentiality, this is a serious misconduct which violates the terms of your policy! Staff seriously require further training and furthermore, it’s deeply concerning this case was abruptly closed as it appears manager attempts to cease and conceal this serious misconduct. This matter requires urgent further investigation by the Data Protection Office (DPO). My address remains shared to a third party as of today, and further action has now been taken by me to address this matter. The ombudsman have not responded to the seriousness of this matter, which give a poor perception of the service you provide. Despite formally requesting the ombudsman to address this as a matter of urgency. Mr Blakeway, I urge you to read these reviews as it highlights the seriousness of the multiple failures in the services and concern around misconduct within the organisation. There bias behaviour between staff and landlords is concerning. There’s no understanding or empathy for the residents already facing challenges and distress with their landlord, only to receive further problems with the ombudsman’s poor handling and reviews of the complaints. Mr Blakeway, I urge you to READ ALL COMMENTS, it evidently highlights the seriousness and failings in the service you provide. It is concerning…You are failing to support the ‘victims’, absolutely terrible service, a total wasted effort of sending relevant documentations that never get a looked at by the caseworker! Lots of contradictory and unnecessary statements. I would not bother to use this appalling service again! I advice anyone to get a descent lawyer instead. Don’t waste your valuable time!
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