These reviews explain why when I mentioned the Housing Ombudsman advised I make a "formal" complaint, Places for People were not bothered. They still haven't resolved my complaint made in early January.The Housing Ombudsman can only be used if you've exhausted all of the housing association's internal complaints process and have a FINAL decision. So unless the housing assocation or landlord says: "we are not taking the cladding costs off your account" or "we have fixed the building issue to our satisfaction" - the ombusdsman won't accept your complaint. So it is useless for a short time solution or if your landlord keeps stalling.Yet on their website, the Ombudsman writes that no enough people are using their services! I went back the Ombudsman to ask what to do as P4P haven't even given a reason for the delay. No answer.
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