Not fit for purpose. If these reviews don't speak volumes then we are the problem. This clearly shows that common sense can't be learnt. Bring back IQ tests. After 2 years of waiting as my housing association destroyed my house, did major works without hosuing me. I lost my job and still charged me rent. The housing ombudsman gave me £1200 compensation which is less than the rent I paid for a property I couldn't live in and gave them permission to give me a waiver for them to replace my carpet that they damaged to further damage the little property I have left. My case handler was Emily - useless. Going to court now because my housing association didn't comply to them either, which speaks volumes.
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